Terms of service

Plain terms for a small product. Where something is a real limitation, it says so rather than hiding in a clause.

Last updated 14 August 2026 · Martian Industries

1. What SimCenter is

SimCenter is a monitoring and remote-management service for simulator venues, operated by Martian Industries. You install an agent on computers you control; it reports their condition to our service and carries out actions you request.

By creating an account you agree to these terms. If you are agreeing for a company, you confirm you may bind it.

2. What you are responsible for

• Installing only on machines you are entitled to. The agent reports detailed information about a computer and can power it off, run remote-access setup, and switch attached outlets. Do not install it on a machine you do not control.
• Telling people who use those machines. SimCenter records the Windows username signed in. If staff use those PCs, that is your disclosure to make, not ours.
• Keeping your login secure. One account currently means one password; treat it accordingly.
• Your own equipment. We monitor it; we do not maintain it.

3. What we promise, and what we do not

We will make reasonable efforts to keep SimCenter available and correct. Beyond that, be clear-eyed about what you are buying:

• There is no uptime guarantee at this stage. The service runs on a single server. We will not pretend to a service level we cannot yet stand behind.
• SimCenter can miss things. It reports what the agent can observe. A fault it cannot see — a monitor that is on but showing the wrong input, a wheel with a broken pedal spring — will not appear.
• Alerts are best-effort. Delivery depends on your internet, your phone, and the alert service you chose. Do not use SimCenter as the only safeguard for anything where failure is dangerous or very expensive.
• Remote power actions are yours. If you switch a rig off remotely, anything unsaved on it is lost, and hardware that dislikes an abrupt power cut may be affected. You decide when to press it.

4. Payment

• Prices are on the pricing page and charged in advance, monthly or annually, through Stripe.
• Trials are free and require no card. We will not charge you when a trial ends — you choose whether to subscribe.
• If payment lapses, stations you have already installed keep scanning and keep alerting. What stops is adding new ones. We are not going to blind you to your own venue over a failed card.
• Cancel any time; service continues to the end of the paid period. We do not automatically refund partial periods, but if something has genuinely gone wrong, ask.
• We may change prices with 30 days' notice by email. A founding rate holds for the period stated when you signed up.

5. Your data

Your data is yours. We claim no ownership of anything your venues report. We use it to provide the service and to keep the service working, and nothing else — see the privacy page for the specifics.

You can export or delete it at any time. Closing your account deletes it within 30 days.

6. Our intellectual property, and attribution

SimCenter, its software and its documentation remain the property of Martian Industries. You are licensed to use it while your subscription is current; you may not copy, resell, rent or reverse-engineer it, except where the law says you may.

SimCenter displays the notice “A Martian Industries product”. Please do not remove, obscure, or reduce the prominence of that notice, the accompanying mark, or any copyright notice, in any copy or deployment.

7. Acceptable use

Do not use SimCenter to monitor people rather than machines, to access equipment you are not entitled to, to break the law, or to attack the service. We may suspend an account doing any of these, and will tell you why.

8. Liability

Nothing here limits liability for death, personal injury, or fraud, and nothing removes rights you have under consumer law.

Otherwise, and to the extent the law allows: SimCenter is provided “as is”. We are not liable for indirect or consequential loss — including lost bookings, lost revenue, or lost reputation — and our total liability in any twelve-month period is limited to what you paid us in that period.

Said plainly: if SimCenter fails to spot a broken bay and you refund a customer, that refund is yours. We will fix the bug and we would like to hear about it.

9. Ending it

You may close your account at any time from the app or by asking us. We may end an account for breach of these terms, or with 60 days' notice if we stop offering the service — in which case we will refund the unused part of anything you have paid and help you export your data.

10. Changes

We may update these terms. Material changes come with 30 days' notice by email. Carrying on using SimCenter after that means you accept them; if you would rather not, cancel and we will refund the unused period.

11. Law

These terms are governed by the laws of the Commonwealth of Pennsylvania, United States, and its courts have exclusive jurisdiction.