Contact & support
SimCenter is built and run by a small team who also operate three simulator venues. You will be talking to someone who has had the same problem you are having.
One address for everything — support, billing, sales, bug reports. There is no ticket portal to learn.
What to expect
Honest limitation: there is no 24/7 phone line, and we will not pretend there is. If something is critical enough to need one, tell us before you buy and we will be straight with you about whether we are the right fit.
Before you write, if a bay is down
These solve most of it, and you will get an answer faster than we can send one:
- Does the board say the station is offline, or that a device is missing? Different problems. A missing device usually means a cable — check the cable chart for that venue.
- Can you remote into the PC? If yes, the machine is fine and the agent needs a restart. That is a five-minute fix and the help pages walk through it.
- Has the gear got power? A rig whose devices all vanished at the same moment lost power as a group, not three cables at once.
Reporting a bug
What helps most: the venue and station name, roughly when it started, and what the board said at the time. Screenshots are welcome. We keep event history per venue, so “Tuesday evening” is usually enough for us to find it.
Security
Found something that looks like a security problem? Email the address above with “security” in the subject and we will reply within one business day. Please give us a chance to fix it before publishing.
The company
SimCenter is a product of Martian Industries, Pennsylvania, United States. martianindustries.io
Not a customer yet?
Fourteen days free, no card, about a minute to install on the first PC. If it does not tell you something you did not know about your own venue, do not buy it.
Start a trial →